New Arrivals

At Shelf Love, we process orders within 2-5 working business days and offer various shipping options:

• Standard (5-10 days)
• Expedited (2-5 days)
• Overnight (1 day for select locations).

Shipping costs are calculated at checkout.

Orders that include a pre-order item will not ship until the pre-order is ready to ship. To avoid delays, we strongly recommend placing pre-order items in a separate order from in-stock books.

We ship books to Canada.

We no longer ship books outside of North America. It is too expensive and we made the difficult decision that we can no longer support overseas shipping. Please use a service like Stackry or Ship7.

Please review the shipping policy for more information.

All Sales Are Final.

We take great care in packaging every item to ensure it arrives safely and in perfect condition. If your item arrives damaged, please contact shop@shelfloveatlanta.com within 2 days of delivery. Include clear photos of the damage. If the damage occurred during shipping (you receive a damaged box), a claim will need to be filed with the carrier.

We will not replace items if damage occurs to the box from shipping as you will need to file a claim with the shipping company.

Link to our returns policy.

Orders that include a pre-order item will not ship until the pre-order is ready to ship. To avoid delays, we strongly recommend placing pre-order items in a separate order from in-stock books.

Pre-ordering guarantees your copy before the official release date. All pre-orders will ship once the book arrives.

Release dates are set by the publisher or author and are subject to change. If a release date shifts, we’ll notify you. You’ll receive an email confirmation when your pre-order ships or is ready for in-store pickup.

Discount codes and promotional offers must be applied at the time of checkout.

Discounts cannot be applied retroactively to orders that have already been placed. Once an order is completed, the transaction cannot be adjusted to add a coupon or promotional code.

Some discounts, including new subscriber offers and customer-specific promotions, are unique code-based offers and cannot be recreated, reissued, or manually applied by staff.

All promotional codes and discount offers are delivered via email. It is the responsibility of the customer to:

• Ensure their email address is entered correctly at signup or checkout
  
• Check spam or junk folders for promotional emails
  
• Whitelist shop@shelfloveatlanta.com to ensure delivery of discounts and promotional offers
  

Failure to receive an email due to spam filtering, incorrect email entry, or unsubscribed status does not qualify for a recreated or manually applied discount.

To see your order status log in or check for the shopping notification that was sent when the package was processed. If you cannot find that email, send us you order number and we will look into it.

By completing a purchase on Shelf Love’s website or in-store checkout systems, the customer confirms that they have reviewed the final order total, including any discounts or promotional codes, prior to submitting payment.

Discount codes and promotional offers must be applied during checkout and cannot be added to an order once it has been completed. Requests for retroactive discounts, price adjustments, or partial refunds due to a missed or expired code will not be granted.

Promotional offers, subscriber discounts, and customer-specific codes are limited-time marketing promotions and are not guaranteed pricing adjustments.

By placing an order, the customer acknowledges and accepts the final price displayed at checkout, including applicable taxes, shipping, and any discounts applied at that time.

At Shelf Love, we proudly specialize in independently published romance novels. The majority of our titles are sourced directly from indie authors, and most are personally signed or have a personally signed bookplate, offering readers a unique and collectible experience. We’re committed to supporting independent voices and providing our customers with books they won’t find on every shelf.

All signed books are indicated on the product page. If it does not indicate signed by the author... chances are it is not an Indie Author or is not on consignment with the shop and will not be signed.

Books are not personalized.

Purchases and books not picked up on the day of the event, or those marked for in-store pickup, will be held for 10 business days from the purchase or event date.

After 10 days, any unclaimed items will be returned to stock and made available for sale.

Refunds will not be issued for items that were not picked up.

If a customer is unable to attend the event or make to the store in 10 days, they may:

• Send someone in their place, OR
• Email us prior to the event to request shipping at the standard shipping rate (invoice will be sent)

If no arrangements are made before the event, the standard hold period (10 days) applies.

Please Note: Event-exclusive items, signed copies, and limited merchandise are not guaranteed to be available after the hold period has expired.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

For the most part, yes! If you are looking for a book that is not listed on our website, please reach out to our customer service team at shop@shlefloveatlanta.com.

We will do our best to source the book for you through our distributors or special order channels. Availability may vary depending on the publisher and supply chain.