Shipping policy
Shipping & Pickup Policy
At Shelf Love, we take care in preparing every order. Please review the following information about shipping, preorders, pickup, and delivery assistance.
1. Order Processing & Shipment
Unless a different shipment timeframe is clearly disclosed before purchase, in-stock orders ship within 3–5 business days after we receive your completed order, including payment authorization and the information needed to fulfill it.
Shelf Love's business days are Wednesday through Friday, excluding holidays. Orders received on weekends or holidays enter processing the next business day.
You will receive an email with tracking information when your order ships. Creating a shipping label does not mean the carrier has received your package.
If we cannot ship within the stated timeframe, we will follow the shipping-delay procedure below.
2. Shipping Methods & Estimated Delivery Times
Available shipping options and prices are displayed at checkout.
Estimated carrier transit times after shipment are:
- Standard Shipping: 5–10 business days.
- Expedited Shipping: 2–5 business days.
- Overnight Shipping: 1 business day, where available.
These transit estimates are in addition to our order-processing time. Expedited or overnight shipping does not shorten processing unless expressly stated at checkout.
Carrier delays, weather, and other disruptions may affect delivery. Any delivery guarantee expressly offered at checkout will be subject to its stated terms and applicable law.
3. Shipping Delays & Your Right to Cancel
If we learn that we cannot ship by the promised deadline, we will email you promptly, no later than that deadline. We will explain the delay, provide a revised shipment date—or state that a date is unknown—and offer the choice to wait or cancel the unshipped merchandise for a full refund.
We require your affirmative agreement to wait. Our notice will specify a response deadline. If you decline or do not respond by that deadline, we will cancel the affected unshipped merchandise and issue a refund.
If another delay occurs, we will request your consent again before the revised deadline. If you agree to an indefinite delay, you may cancel at any time before shipment.
You may respond to the notice or email shop@shelfloveatlanta.com, without a cancellation fee.
4. Refunds for Unshipped Merchandise
Required refunds will be issued within seven working days after cancellation, generally to the original payment method. Your financial institution may take additional time to display the credit.
If your entire order is canceled before shipment, we will refund the full amount paid, including shipping, handling, and applicable taxes.
For partially shipped orders, we will refund the difference between your total payment and what you would have paid for only the shipped items.
We will not substitute store credit for a required refund. Our “all sales final” policy does not override these rights. However, you will be given this option if you so choose.
5. Shipping Costs & Preorders
Shipping charges are calculated at checkout based on the shipping method and destination.
Preorder listings will identify the expected shipment date or shipment window before purchase. A publication or release date is not a guaranteed delivery date unless expressly stated.
For orders containing both in-stock items and preorders, any arrangement to hold the entire order until the preorder ships will be clearly disclosed before purchase, along with the applicable shipment timeframe.
If you prefer separate shipments, contact shop@shelfloveatlanta.com to arrange them. Additional shipping charges will be disclosed and require your approval before being charged.
If we cannot meet the stated preorder shipment timeframe, the shipping-delay and refund provisions above apply.
6. International Shipping
We offer shipping within the United States and to Canada, subject to availability at checkout. We do not currently offer direct shipping to other countries.
Estimated delivery to Canada is 7–30 business days after shipment, depending on the service, destination, and customs processing.
Any customs duties, import taxes, or clearance fees not collected at checkout are the customer’s responsibility.
If you use a freight-forwarding service, you are responsible for arranging and paying for its services. Forwarding may affect tracking, delivery times, and carrier-claim eligibility. Contact your forwarding provider for its terms.
7. In-Store Pickup
Select “In-Store Pickup” at checkout to collect your order at our Austell, GA location.
We will email you when your order is ready. Please wait for that notification before visiting and bring your order confirmation and/or photo ID.
Please collect your order within 10 days of notification, unless you arrange an extension with us.
If your order remains uncollected, we will contact you with a final pickup deadline. If you do not collect it or arrange an extension, we may cancel the order, return the items to stock, and refund your payment.
8. Lost, Damaged, or Incorrect Shipments
If your package appears lost, arrives damaged, or contains an incorrect item, email shop@shelfloveatlanta.com with your order number and a description of the issue.
Damaged or incorrect items: Please contact us as soon as possible, preferably within 2 days of actual delivery. Retain the merchandise and all packaging, and provide photos of the item, shipping label, and packaging, including any damage to the box. Do not return or discard anything until we provide instructions.
Lost or stalled shipments: Contact us promptly after the estimated delivery window has passed so we can investigate with the carrier.
Packages marked delivered but not received: Check nearby delivery locations and with household members or building staff, then contact us so we can help investigate.
We will work with you and the carrier to determine the appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law. We may request your cooperation with a carrier claim.
Our requested reporting timeframe does not limit rights or remedies available under applicable law.
9. Address Accuracy
Please check your shipping address carefully before completing your purchase.
If you notice an error, contact shop@shelfloveatlanta.com immediately. We will attempt to update the address before shipment, but changes may not be possible once fulfillment is underway.
An incorrect address supplied by the customer may result in delays, returned packages, or additional carrier charges. If this happens, we will contact you about available options and obtain your approval before charging additional shipping fees.
10. Ebooks & Digital Products
Ebooks are delivered electronically through BookFunnel. Physical shipping and pickup provisions do not apply to digital purchases.
All ebook and digital product sales are final. No returns, exchanges, or refunds are offered, except where required by law.
For download assistance, visit BookFunnel Support or email shop@shelfloveatlanta.com.
11. Contact & Consumer Rights
Nothing in this policy limits rights or remedies that cannot be excluded under applicable law.
For questions or assistance, contact shop@shelfloveatlanta.com.