Cancellation policy

Pre-Orders & Backordered Items

When you purchase a pre-order or backordered item from Shelf Love, you are reserving a product that is currently out of stock or not yet released. These items are often limited in quantity and highly anticipated, including special editions, signed copies, or vendor-exclusive items.

Payment Policy

Full payment is required at checkout to secure your item.

Your order will be fulfilled and shipped as soon as the product becomes available.

Cancellation Policy

Pre-orders and backorders cannot be canceled or refunded.

By placing an order, you agree to complete the purchase and understand that it may take time for the item to arrive depending on release dates and supplier schedules.

If the item becomes unavailable due to supplier or manufacturer issues, we will contact you with alternate options or store credit.

Please note: All sales are final. See our full return and refund policy for additional details.

Coupons & Discounts

Discount codes and promotional offers must be applied at the time of checkout.

Discounts cannot be applied retroactively to orders that have already been placed. Once an order is completed, the transaction cannot be adjusted to add a coupon or promotional code.

Some discounts, including new subscriber offers and customer-specific promotions, are unique code-based offers and cannot be recreated, reissued, or manually applied by staff.

All promotional codes and discount offers are delivered via email. It is the responsibility of the customer to:

  • Ensure their email address is entered correctly at signup or checkout

  • Check spam or junk folders for promotional emails

  • Whitelist shop@shelfloveatlanta.com to ensure delivery of discounts and promotional offers

Failure to receive an email due to spam filtering, incorrect email entry, or unsubscribed status does not qualify for a recreated or manually applied discount.

Abandoned Purchases

Purchases and books not picked up on the day of the event, or those marked for in-store pickup, will be held for 10 business days from the purchase or event date.

After 10 days, any unclaimed items will be returned to stock and made available for sale.

Refunds will not be issued for items that were not picked up.

If a customer is unable to attend the event or make it to the store within 10 days, they may:

  • Send someone in their place, OR

  • Email us prior to the event to request shipping at the standard shipping rate (an invoice will be sent)

If no arrangements are made before the event, the standard hold period (10 days) applies.

Please Note: Event-exclusive items, signed copies, and limited merchandise are not guaranteed to be available after the hold period has expired.

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Pricing & Discount Acknowledgement

By completing a purchase on Shelf Love’s website or in-store checkout systems, the customer confirms that they have reviewed the final order total, including any discounts or promotional codes, prior to submitting payment.

Discount codes and promotional offers must be applied during checkout and cannot be added to an order once it has been completed. Requests for retroactive discounts, price adjustments, or partial refunds due to a missed or expired code will not be granted.

Promotional offers, subscriber discounts, and customer-specific codes are limited-time marketing promotions and are not guaranteed pricing adjustments.

By placing an order, the customer acknowledges and accepts the final price displayed at checkout, including applicable taxes, shipping, and any discounts applied at that time.